সংক্ষেপে: কেনার ৭ দিনের মধ্যে প্ল্যানের ১০%-এর কম ব্যবহার করে থাকলে পুরো টাকা ফেরত পাবেন। ভুলে দুইবার পেমেন্ট হলে বা টাকা কাটা গেছে কিন্তু প্ল্যান চালু হয়নি, এমন হলে সবসময় পুরো টাকা ফেরত। রিফান্ডের জন্য অর্ডার নম্বরসহ ইমেইল করুন। কোনো অমিল থাকলে নিচের ইংরেজি লেখাটিই প্রযোজ্য।
We want you to feel safe buying a plan. If Duplibot is not right for you, this policy explains when and how you can get your money back. We keep it simple and we handle every request fairly.
1. Plans never renew by themselves
Every paid plan is a one-time payment for 30 days. We do not store your card and we never charge you again automatically, so you will never be surprised by a renewal you forgot about.
2. When you get a full refund
Changed your mind. If you ask within 7 days of your payment and have used less than 10% of that plan's monthly allowance, we will refund you in full. You can see how much you have used under Plan and billing.
Charged but no plan. If money left your account but your plan did not become active, we will either activate it or refund you in full. You choose.
Paid twice by mistake. If you were charged more than once for the same order, we will refund the extra payment in full.
Our fault. If Duplibot was unavailable for a long stretch of your plan, or a paid feature did not work because of a problem on our side, we will make it right with a refund or extra days.
3. When we cannot refund
- When more than 7 days have passed since the payment, or more than 10% of the allowance has been used, except in the cases in section 2 above.
- For the remaining days of a plan when you switch to a different plan.
- For accounts closed because they broke our Terms of Service.
If your situation is not covered here, write to us anyway. We look at every case individually.
4. How to ask for a refund
- Email support@duplibot.com from the email address on your account.
- Include your order number. You can find it under Plan and billing → Payment history → View.
- Tell us briefly why you are asking.
We reply within 2 working days.
5. How you will be paid back
Refunds go back to the same payment method you used:
- bKash, Nagad and Bangladeshi cards (EPS): usually 7 to 10 working days, depending on your bank or wallet.
- PayPal and international cards: usually 5 to 10 working days.
- Crypto (ATLOS): in the same coin, or in USDT, to a wallet address you give us. Network fees are deducted, and the amount is based on the US dollar price you paid.
When a refund is approved, your plan ends and your account moves to the Free plan. Your chats and files are not affected.
6. Questions
Not sure if you qualify? Just ask: support@duplibot.com. We would rather solve the problem than lose your trust.
